You must contact our technical support, have your issue verified before proceeding with your request.
Every j5create product that is purchased is automatically covered by our Limited Warranty.
Products that are registered within 6 months of purchase entitles you to 6 months of additional warranty coverage. You can register here.
You have 6 months after your purchase date to register and qualify for our Registered Limited Warranty. After that, you're automatically covered by our Limited Warranty.
A receipt or proof of purchase is required for warranty service. As an alternative, if the purchaser registered the product with j5create or purchased the product directly from j5create.com, the proof of purchase can be validated by j5create.